Shipping policy

SHIPPING & DELIVERY POLICY

At BNL Homes, every order ships free — the price you see at checkout is the price you pay. Your furniture ships directly from our manufacturing partners' facilities to your door, which is how we keep prices below traditional retail.

1. Processing Time

Most orders are packaged and dispatched within 1–3 business days. Oversized freight pieces and select high-demand items can take up to 8 business days to dispatch. If your order will take longer than that to ship, we will email you with the option to keep waiting or cancel for a full refund.

2. Transit Time

Once dispatched, delivery typically takes 2–7 business days depending on your location. Most customers receive their orders within 5–10 business days of purchase. You'll receive a tracking link by email as soon as your order ships (please allow 24–48 hours for tracking to activate).

3. Multiple Shipments

Orders containing multiple items may ship from different facilities and arrive separately, each with its own tracking number, at no extra cost to you.

4. Freight Deliveries for Large Items

Larger pieces ship via specialized freight carriers. The carrier will contact you by phone or text to schedule a curbside delivery window, so please provide an accurate, active phone number at checkout.

5. Cancellations & Address Changes

You may cancel or update your shipping address any time before your order ships by emailing support@bnlhomes.co. See our Return & Refund Policy for what happens after dispatch.