Privacy policy

PRIVACY POLICY

Last Updated: July 2026

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from BNLHomes (bnlhomes.co). We value your privacy and are committed to protecting your personal data in compliance with e-commerce regulations, including standard consumer protection guidelines.

1. PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information."

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information."

When we talk about "Personal Information" in this Privacy Policy, we are talking both about Device Information and Order Information.

2. HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site. This includes processing your payment information, arranging for shipping, providing you with invoices and/or order confirmations, and coordinating potential replacement parts for items damaged in transit. Additionally, we use this Order Information to:

  • Communicate with you regarding order tracking, product specifications, or shipping updates;

  • Screen our orders for potential risk or fraud; and

  • When in line with the preferences you have shared with us, provide you with information or targeted advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

3. SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with trusted third parties to help us utilize your Personal Information, as described above. Specifically:

  • Shopify: We use Shopify to power our online store. Shopify processes your personal data to support e-commerce operations. You can read more about how Shopify uses your Personal Information on their official data privacy portal.

  • Fulfillment and Sourcing Partners: Because we operate an e-commerce direct-to-consumer model, your shipping name, delivery address, and phone number are shared with our external logistics networks, freight carriers, and manufacturing suppliers solely to arrange fulfillment and direct shipment of your furniture items.

  • Payment Processors: Your financial data is securely transmitted directly to encrypted, compliant third-party payment gateways (such as Stripe, Shopify Payments, or PayPal) and is not stored or visible on our servers.

  • Google Analytics: We use Google Analytics to help us understand how our customers use the Site.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. This may include the use of tracking cookies, pixel tags, and data analytics tools to optimize our marketing campaigns across social media channels (such as Facebook, Instagram, or TikTok) and search engine networks.

5. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our business records unless and until you ask us to delete this information. This information is retained to verify historical transactions, fulfill sales tax obligations, and handle standard carrier-insurance window claims regarding items damaged during freight shipping.

6. CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

7. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@bnlhomes.co