Refund policy

RETURN & REFUND POLICY

Last updated: August 2026

We want you to buy with confidence. Because our furniture ships directly from our manufacturing partners' facilities, we resolve most issues quickly and without requiring you to box up and ship back a large item. Please note that we do not offer traditional mail-back returns; instead, we offer the remedies described below. Please read this policy before purchasing.

1. Order Cancellations

You may cancel your order for a full refund at any time before it ships. Simply email support@bnlhomes.co with your order number and the word "Cancel" in the subject line. Once an order has been handed to the carrier, it can no longer be cancelled, but the resolutions below still apply.

If we are unable to ship your order within the timeframe stated in our Shipping Policy, we will notify you promptly, and you may choose to wait or cancel for a full refund.

2. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival and report any problems to support@bnlhomes.co within 5 days of delivery, including your order number and clear photos of the packaging and the item.

Severe damage, defect, or wrong item: If your item arrives severely damaged, is defective, or you receive the wrong item, we will issue a 100% refund or a free replacement — your choice.
Minor damage: If your item arrives with minor cosmetic damage but is fully usable, we will issue a partial refund of 50% of the item price and you keep the item — no return shipping required. Where available, we can send free replacement parts instead if you prefer.

For freight deliveries, noting any visible damage on the carrier's delivery receipt helps us process your claim faster, though it is not required for a claim.

3. Changed Your Mind, or It Doesn't Fit?

Return-shipping large furniture is costly and wasteful, so we resolve non-damage issues without a physical return. If your item isn't what you expected or doesn't fit your space, contact us within 14 days of delivery and we will offer a store credit — typically 25%–50% of the item's price depending on the situation — toward a similar or alternative item, with no return shipping required. Please measure your space, doorways, and stairwells carefully before ordering.

4. Refused Deliveries

If a delivery is refused for any reason other than documented shipping damage, the order will be refunded once the item is received back by our fulfillment partner, minus actual return freight costs and a restocking fee of up to 25%.